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Customer Support

TracerPlus Comprehensive Support

Our comprehensive support plan is included in both monthly and annual TracerPlus subscriptions. Some key features of this support plan are:

  • Unlimited email support; Monday to Friday from 9:00 AM - 7:00 PM EST
  • Installation and registration assistance
  • Phone and remote support on an as-needed basis
  • 1-4 hour rapid response times during business hours

Note: Software versions below 10 are not covered. For end-of-life products, please contact your sales representative for support options.

Software upgrades are included in this plan

To receive your upgrade:

  • Submit the Redemption Link from your initial purchase
  • If unavaliable, provide your original order number or invoice number
  • If you cannot locate this information, submit a request via our:
Order Info Request Form
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Fast Track Training

Our fast-track training program is a premium one-on-one web-based session led by a TracerPlus expert. Let one of our experts walk you through every step of the way. Whether you’re looking to connect ERP data, create RFID-enabled mobile apps, or customize powerful forms, fast-track training gets you there faster with a solution built right the first time. Contact our sales team for more information on pricing and scheduling a session.

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Contact

877-640-4152

sales@tracerplus.com

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